Company Profile

Our Advantages

After Sales Service

FAQ

Q1:Are you a manufacture?
Answer: Yes, we are professional manufacture which has more than 5 workshops.

Q2: How about the service?
Answer:
1). reply it at once if from Ali-trade manager if by email, it reply it within 12 hour
2). deliver max. days within 15 days
3). 24 hours for after-sale service
4). more than 12 years experience in this kind of machine field
5). fluent English, communication barrier-free

Q3:What s the guarantee?
Answer:
1). Our guarantee for 18 months.
2). 24 hour's technical support by email or calling
3). English manual and video tutorial
4). 2 years quality guaranty for the machine (excluding the consumables)
5). We will provide the consumable parts at an agency price
6). 24 hours of online service each day, free technical support.

Q4: Do you provide equipment operation training?
Answer: Yes. We can send professional engineers to the working site for equipment installation, adjustment, and operation training. All of our engineers have passports.

Q5:if our price is higher than other companies or factories?
Answer: please check, what is the difference of the machine parts, service and guarantee, especially the machine inner electric parts, sometimes, if machines have a breakdown, the most reason is the machine inner electric parts the problem, but we use the famous and reliable parts for the machines inside.

Q6:How long is the delivery time?
Answer: For standard machines, it would be 3-15 days; For non-standard machines and customized machines according to the client's specific requirements, it would be 15 to 30 days.

Q7: What is the payment?
Answer: Any payment method you want, such as L/C, T/T, D/P, West union, and so on.